Finding the right person for the job is a challenging task for both recruiters and job seekers. However, iCIMS, a leading company in recruiting software, believes that generative AI can help streamline the process. iCIMS Copilot, an AI assistant powered by the GPT-4 in Azure OpenAI Service, is set to revolutionize the recruitment industry. It will be integrated into the existing iCIMS Talent Cloud recruiting software, providing recruiters with instant access to a chatbot that can generate job descriptions, interview questions, candidate offer letters, and marketing content. According to iCIMS CTO Al Smith, the Copilot can serve as a starting point for recruiters who need to create content repeatedly.
Users can leverage their own data within the secure and private iCIMS Talent Cloud instances to enhance the capabilities of the Copilot. Additionally, the Copilot can be prompted with external data, offering flexibility and customization to meet recruiters’ specific needs.
The Integration of Responsible AI
iCIMS is no newcomer to AI. The company has been at the forefront of incorporating software into the recruitment journey since its founding in 2000. Over the years, iCIMS has served over 6,000 customers across various sectors, specializing in high-volume hiring and high-turnover industries like retail and seasonal businesses. iCIMS has always emphasized the importance of “responsible AI” and has integrated AI-led search, match, and job fit recommendation capabilities into its platform.
When evaluating candidates, iCIMS takes into account both hard and soft skills, ensuring a comprehensive assessment. The company is particularly dedicated to eliminating bias in the recruiting process, complying with relevant laws such as New York City’s NYC 144 law. iCIMS firmly believes that AI should not be a black box but rather a tool that assists recruiters in making better contextual decisions and provides explainable information.
The Role of AI in Recruitment
iCIMS recognizes that generative AI solutions like its Copilot present challenges when it comes to explainability. While large language models like OpenAI’s GPT-4 can deliver quick and accurate responses, they may not always provide transparency regarding the reasoning behind their answers. iCIMS has implemented fine-tuning and safeguards to address this issue, viewing the Copilot as a valuable recruiting aid rather than a replacement for human recruiters.
According to Al Smith, AI assistants such as the Copilot can eliminate repetitive tasks and allow recruiters to focus on more meaningful outcomes. However, iCIMS acknowledges that it is still early in the game when it comes to exploring the full potential of generative AI in the enterprise landscape. To ensure continuous improvement, iCIMS plans to gather feedback from its users and use it to refine the Copilot, introduce new capabilities, and develop more generative AI products and tools.
As the monetization aspect is still being explored, iCIMS will offer the Copilot as part of its regular Talent Cloud, which follows an enterprise pricing model rather than charging per user. The continuous feedback loop with users will help iCIMS understand the definition of high-quality AI in this context and improve the user experience in the future.
